A neighbor asks to do the job for the same price. What should the technician tell them?

A neighbor asks to do the job for the same price. What should the technician tell them?

• A. Quote higher
• B. Do the job for the same price
• C. Call the irrigator
• D. Decline

Answer: (C)

When a neighbor asks for the same price, the situation calls for following the company’s policy and keeping personal relationships from influencing business decisions. The best move is to involve the irrigator—your supervisor or manager—so the request is handled through proper channels. This protects pricing integrity, ensures any discounts or exceptions are approved, and prevents favoritism or misunderstandings. Consulting the irrigator also helps maintain consistency across all customers and upholds your professional standards. Other options—quoting a higher price, doing the job for the same price without authorization, or declining without guidance—can lead to policy violations or strained relationships; routing the request to the person in charge is the appropriate course.

When a neighbor asks for the same price, the situation calls for following the company’s policy and keeping personal relationships from influencing business decisions. The best move is to involve the irrigator—your supervisor or manager—so the request is handled through proper channels. This protects pricing integrity, ensures any discounts or exceptions are approved, and prevents favoritism or misunderstandings. Consulting the irrigator also helps maintain consistency across all customers and upholds your professional standards. Other options—quoting a higher price, doing the job for the same price without authorization, or declining without guidance—can lead to policy violations or strained relationships; routing the request to the person in charge is the appropriate course.